It’s been just over a week since Canada made its landmark move to legalize cannabis across the country, but some Ontario customers have a few choice words about how the province has been handling its online distribution.
@ONCannabisStore So, to review. I ordered at 12:19am on the 17th. Just received a Canada Post delivery email. Estimated time of arrival is October 30th. In that time, I'll have grabbed from my guy twice. Response from OCS? Nothing. Can I at least get my $5 shipping fee back???— Trent (@pizzagizmo) October 25, 2018
Customers have noted poor customer service, long wait-times for delivery, and not receiving the products that they ordered.
Customers are also not getting the products they ordered. THC and CBD concentrations were incorrect for many SKUs and purchasers were not notified. No products will be recalled. Returns will be honoured via phone only (press zero, returns are not on menu), took me about an hour. pic.twitter.com/B169U1NLaZ— 🎃 Rosie Boo Parker 👻 (@RosieQParker) October 25, 2018
Can I return an order after it arrives? It was faster just to fly out to BC and pick my own.— Mike Dancy (@MikeDancy) October 25, 2018
Currently, the online store is the only way to legally purchase cannabis in Ontario, as their move towards privatization of sales is not expected to take place until April of 2019.
This decision came after a sudden policy change following the election of Progressive Conservative Premier Doug Ford. Initially, the Liberal government had planned to install government-run stores in the province before Ford’s government killed the project in favor of the private/online model.
Hopefully, come spring, the rollout for private sales will go more smoothly.